Responsibilities, Terms, & Conditions
Please read the following carefully.
The responsibility of Whistler Central Reservations Ltd (hereinafter known as Whistler Reservations) and/or its agents are limited. Whistler Reservations act only as an Introductory agent for clients in regard to travel services. Whistler Reservations assumes no liability for injury, damage, loss, accident, delay or irregularity which may be occasional either by reason of defect, through acts of God, war, fire, breakdown in machinery, riots, strikes or from any causes beyond the control of Whistler Reservations. All tour services including Golf tee times, activities of any descriptive, transportation and lodging are furnished by independent contractors (suppliers/vendors) and do not act for or on behalf of Whistler Reservations. The acceptance of tour/travel arrangements is deemed to be consent to the above. Whistler Reservations is not liable or responsible in any way whatsoever for any act, error or omission or for inconvenience, loss, damage, injury or death arriving out of tour or travel arrangements.
RESERVATIONS AND PAYMENTS:
All Accommodation providers have different policies. Your policy will be confirmed to you at point of reservation and reiterated in an emailed confirmation. As Whistler Central Reservations, we create discount packages from various suppliers of services and products. In accepting these terms and conditions, you agree to allow Whistler Reservations to release your Credit Card details to our trusted 3rd party suppliers of your chosen package.
Unless otherwise confirmed in writing, an initial non-refundable deposit equivalent to one nights room + Tax is required to confirm a reservation. Some vendors require a larger deposit during peak or holiday times. No travel services will be booked or confirmed without receipt of deposit. At certain times, certain vendors offer a discounted rate that requires full and final payment with no refund if cancelled.
Final Payment is due 30-45 days prior to arrival unless confirmed in writing. For reservations made within 30 days of travel, full payment is required at time of booking and is non refundable.
Whistler Reservations cannot guarantee any reservations not paid on time. In some instances, Whistler Reservations is required to release rooms back to the supplier when not paid on time. In these instances, Whistler Reservations will make every effort to re-acquire space, however the customer is required to pay any late booking fees incurred by Whistler Reservations plus a $75.00 re-booking fee.
Land portion of trip
Whistler Reservations must receive all cancellations in writing. For cancellations outside of 30 days of arrival whistler reservations will charge an additional administration fee of $75 + Taxes. Dependent on the Property booked and the terms, you may forfeit your deposit at time of reservation. If your trip is cancelled within 30 days of arrival, client will forfeit the entire monetary amount of the booking. Certain partners of ours require a deposit equal to one nights stay, which will be non refundable at time of booking.
PRE-PAID DEALS. Certain vendors offer a discounted rate that requires full and final payment with no refund or changes allowed from point of reservation. You will be notified in your reservation confirmation of all rules that apply to your individual booking.
Changes made to any existing reservations are subject to a $25.00 administrative fee plus any fees charged by the travel supplier. Any change made to an airline ticket is subject to any and all airline charges regardless of the time of change.
All golfers must check in at least 30 minutes prior to tee time. Tee times missed due to late check in or due to weather related issues will be handled on an individual basis by each course and are not the responsibility of Whistler Reservations. Once play begins, Whistler Reservations will provide no refunds for any reason. No cash refunds will be issued for rain checks obtained at any golf course. Rain does not constitute cancellation of play unless golf course officially closes. Whistler Reservations will not be responsible for lost or cancelled tee times as a result of air flight delays, war, or acts of God. All golf courses require proper attire (e.g. collared shirts & tailored shorts-no t-shirts, cutoffs or jeans or similar).
NO REFUNDS FOR UNUSED SERVICES:
Refunds or allowances will not be made for transportation, accommodations, tee times, services or other portions of the trip, which are unused on or after the tour departure date.
Passengers are strongly advised to protect themselves with insurance. Optional cancellation, accident, health and baggage insurance are available to protect tour participants from unforeseen circumstances. Upon request, Whistler Reservations. or your travel agent/Credit Card supplier will provide further information and rates.
ARRIVALS & DEPARTURES:
Check in/check out times differ with each accommodation facility. Please check with us to confirm your lodging providers terms.
Most Hotels and Lodging providers require a Security Deposit upon check in. This is taken in the event that there is damage to their property and for incidental room charges. Whistler Reservations are not accountable or responsible for security deposits in this instance.
MINIMUM AGE OF GUESTS:
Guests staying in most of our vendors properties must be over 25 years of age, unless specifically agreed in writing by Whistler Reservations prior to making the reservation. Whistler Reservations cannot be held responsible for guests who book online and are under the Hotels minimum age and are refused accommodation on arrival. It is the sole responsibility of the individual booking party to ensure that all lead members of the party are over 25 yrs old or have special permission in writing from Whistler Reservations prior to their visit that they are able to stay in their specific chosen accommodation. It must be advised that certain Hotels will allow lead guests from the age of 19 as long as they hold a Credit Card for a pre Authorised Deposit to be taken at check in. Please inquire as to which Hotels participate in this scheme if you are unsure.
Whistler Reservations are a Canadian Company based in Whistler BC. All of our services are charged in Canadian Dollars. All currency conversions are that days estimate, final pricing is calculated in Canadian Dollars. Whistler Reservations are not responsible for currency conversions charged by individual travellers credit card companies or banks.
LIFT TICKET & MOUNTAIN PRODUCTS-REFUND & DISPUTE POLICY:
Whistler Blackcomb refunds and Dispute policies are operated by themselves. Please refer to their website for their policies. Any disputes relating to Whistler Blackcomb products should be dealt with direct with them.